NORTEL-SERVICE.COM and IP OFFICE TECHS

Providing Service and Support for Nortel Phone Systems in Wisconsin and Northern Illinois         (800) 204-0992

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FIRST TIME CUSTOMERS



PLEASE FILL OUT OUR NEW CUSTOMER FORM


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We will need this filled in before we can discuss servicing your Nortel needs, it provides us with a background so we can better serve you and be ready for your questions! 


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We are excited to present to you our Facebook page, which we will keep current with whats happening in our techscape, please feel free to join in on the discussion!


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CONCERNED THAT YOUR NORTEL SYSTEM IS GETTING OLD?


Parts are getting harder to find  but we still have most of what you need to keep going.  The systems are still quite reliable and have served businesses well for years.  


One area of concern is that if you have a BCM 50 or other BCM series, is that they run off a hard drive, which is failing after so many years running 24 x 7. Like PC hard drives, when they fail, the phone system becomes partially or fully inoperative.  We can help with a plan on how to restore business phone service quickly.


It is imperative that a backup is made of the configuration and license files, we provide a service to do this, call for details!  800-204-0992


Updated 7-3-17



Phone System Audit & Review


800-204-0992

Most Systems that have been installed more than two years ago benefit from a System Audit & Review. There are many elements of your system's programming that may not be adjusted to your current business model or service levels. We use a three-tiered approach to fully understand and effectively baseline your system. Some of the items we look at include:

INBOUND REVIEW

  • To experience what your customers are hearing when they contact your company, we call your published numbers during open hours and baseline the average time for call pickup is
  • From the customer's perspective, see where calls are routed when the initial call is not picked up by the intended party
  • Call during closed hours and check that the call is handled in a fashion that shows you are closed, and offers a different set of choices via the auto attendant.
  • Check that certain Nortel features (included with most systems) are utilized to enhance the customer experience

PROGRAMMING REVIEW

  • Access programming of both the main PBX system and the voicemail to see if anything can be done to address issues found in the above Inbound Review portion of the Evaluation
  • Note which features are currently programmed on the extensions and offer suggesting for streamlining user or call center operation and interaction with your phone system
  • Check when your systems are backed up to the flash card or other media

CAPACITY REVIEW

  • Check voicemail & auto attendant port usage during peak hours
  • Check digital trunk or tie circuit capacity during peak hours
  • Check PBX processor capacity during peak hours
  • Check port count of extensions and trunks and note number of ports available in each area
  • Provide you with the current and potential capacity of your system
  • Review your phone bill, as we can typically save you money 30% or more over existing monthly charges.

Upon completion of the above three sections, we will publish our review and analysis in a written document and schedule a discovery meeting to discuss the findings with you at your office. Based upon your interest in adjusting any settings or adding system components, we will provide you with an estimate to implement the agreed upon changes. 

Let's get started, fill in our new customer form now.