NORTEL-SERVICE.COM and IP OFFICE TECHS

Providing Service and Support for Nortel Phone Systems in Wisconsin and Northern Illinois         (800) 204-0992

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FIRST TIME CUSTOMERS



PLEASE FILL OUT OUR NEW CUSTOMER FORM


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We will need this filled in before we can discuss servicing your Nortel needs, it provides us with a background so we can better serve you and be ready for your questions! 


FACEBOOK


We are excited to present to you our Facebook page, which we will keep current with whats happening in our techscape, please feel free to join in on the discussion!


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CONCERNED THAT YOUR NORTEL SYSTEM IS GETTING OLD?


Parts are getting harder to find  but we still have most of what you need to keep going.  The systems are still quite reliable and have served businesses well for years.  


One area of concern is that if you have a BCM 50 or other BCM series, is that they run off a hard drive, which is failing after so many years running 24 x 7. Like PC hard drives, when they fail, the phone system becomes partially or fully inoperative.  We can help with a plan on how to restore business phone service quickly.


It is imperative that a backup is made of the configuration and license files, we provide a service to do this, call for details!  800-204-0992


Updated 7-3-17



Training

800-204-0992

END USER TRAINING

Training can be done in your conference room or one on one. For smaller offices, the most efficient use of training time is done using a "train the trainer" approach.

We have found that the easiest way to do training is to use an enclosed office which can be set up with the various phones which will be live on the new system but prior to the cutover date. Users will be brought into the room by the IPO Techs trained "Trainer" and introduced to the phone model and procedures. Also at this time the users voicemail box will be setup by the end user and other initial password items will be completed. In this manner, on go live day, users can begin using their phones immediately without having to go through steps during the beginning of the workday.

The amount of training is typically negotiated during the proposal process where a number or days or hours is set aside for these purposes. All scheduling of classes or one on one sessions to be coordinated by the customer working with our Project Manager.

Let's get started, fill in our new customer form now.

Handouts (customized end user guides) as well as specific phone model instructions (from Nortel) will be provided for up to 10 users. Over 10 users and PDF files will be provided for you to  printout. 


OPERATOR & ADMINISTRATOR TRAINING

Training for the Receptionist or Operator is a key element in an overall training plan for your new phone system. The use of holding, transfers (announced or unannounced), parking, direct transfer to voicemail, paging, integration with executives, and precense awareness are all useful skills or tools to handle your customers calls efficiently and effectively.

Specialized training for IT or Telecom staff is also available and is made a part of the installation if desired. Your staff can shadow our installers and programmers. Active participation in various stages of the setup and customization will be encouraged. There is no additional charge for this training.