IP OFFICE TECHS                                 800.204.0992

Onsite Service & Support for Nortel Phone Systems in Wisconsin (we are located in Milwaukee)

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FIRST TIME CUSTOMERS

PLEASE FILL OUT OUR NEW CUSTOMER FORM


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We will need this filled in before we can discuss servicing your Nortel needs, it provides us with a background so we can better serve you and be ready for your questions! 


HAVE A PLAN IN THE EVENT OF SYSTEM FAILURE

We do not charge for quoting you a replacement system (in a couple of different ways) for your Nortel, its good to have a plan in place. We can also pre-survey your system so we know the names of extensions and other settings, thus speeding up the process if we ever get the call from you that your phones have gone dark.


REPLACE THAT FAILING NORTEL MAIN SYSTEM CABINET AND USE YOUR EXISTING PHONES - SAVE!!

Did you know you could leverage the cost of your existing Nortel phones towards a new or gently used Avaya IP Office System?  This is the preferred method of getting into the world of Voice over IP. New features such as full Caller ID at all phones, voicemail to email, and many more features are part of this offer!   Click here for details


FACEBOOK

We are excited to present to you our Facebook page, which we will keep current with whats happening in our techscape, please feel free to join in on the discussion!

facebook.com/ipofficetechs



Updated 2-21-18



Training

800-204-0992

END USER TRAINING


Training can be done in your conference room or one-on-one. For smaller offices, the most efficient use of training time is done using a "train the trainer" approach.

Attendees use live phones connected to the system with two people per phone.  Up to 16 attendees is recommended with 1 hour and 15 minutes between classes. Classes typically last about 30-50 minutes.




The amount of training is typically negotiated during the proposal process where a number or days or hours is set aside for these purposes. All scheduling of classes or one on one sessions to be coordinated by the customer working with our Project Manager.

Let's get started, fill in our new customer form now.

Handouts (customized end user guides) as well as specific phone model instructions (from Nortel) will be provided for up to 10 users. Over 10 users and PDF files will be provided for you to  printout. 


OPERATOR & ADMINISTRATOR TRAINING

Training for the Receptionist or Operator is a key element in an overall training plan for your new phone system. The use of holding, transfers (announced or unannounced), parking, direct transfer to voicemail, paging, integration with executives, and precense awareness are all useful skills or tools to handle your customers calls efficiently and effectively.

Specialized training for IT or Telecom staff is also available and is made a part of the installation if desired. Your staff can shadow our installers and programmers. Active participation in various stages of the setup and customization will be encouraged. There is no additional charge for this training.