IP OFFICE TECHS                                 800.204.0992

Onsite Service & Nationwide Remote Support for Nortel Phone Systems

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FIRST TIME CUSTOMERS

PLEASE FILL OUT OUR NEW CUSTOMER FORM


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We will need this filled in before we can discuss servicing your Nortel needs, it provides us with a background so we can better serve you and be ready for your questions! 



HAVE A PLAN IN THE EVENT OF SYSTEM FAILURE

We do not charge for quoting you a replacement system (in a couple of different ways) for your Nortel, its good to have a plan in place. We can also pre-survey your system so we know the names of extensions and other settings, thus speeding up the process if we ever get the call from you that your phones have gone dark.



FACEBOOK

We are excited to present to you our Facebook page, which we will keep current with whats happening in our techscape, please feel free to join in on the discussion!

facebook.com/ipofficetechs



REPLACEMENT VOIP SYSTEMS AVAILABLE, LOW COST, PLENTY OF FEATURES! 



We have a do-it-yourself way of changing your Nortel phone system into a modern VoIP phone system with full caller ID, color screen, auto attendant, and many more features than your current system. And best of all we have made it plug and play! You simply unplug a large cable from the Nortel, plug it into our adapter cable, and then the other ends plug into the new PBX (main controller). The phones are installed inline with your current PC's. There are options for phone locations where there are no network jacks.  


All we need is the number of phones and lines and you can get a quote. This system runs on Asterisk and Linux, so there are NO LICENCE OR MONTHLY FEES! And the cost are VERY reasonable. Call us at 888.530.9112 for a quote. The cost of phone systems has come down, just like PC's AND you get a lot more features. 


Call 888.530.9112 for more info and a quote.  Mention that you are interested in the Nortel to Grandstream Migration Plan.



Updated 5-16-18



Training

800-204-0992

END USER TRAINING


Training can be done in your conference room or one-on-one. For smaller offices, the most efficient use of training time is done using a "train the trainer" approach.

Attendees use live phones connected to the system with two people per phone.  Up to 16 attendees is recommended with 1 hour and 15 minutes between classes. Classes typically last about 30-50 minutes.




The amount of training is typically negotiated during the proposal process where a number or days or hours is set aside for these purposes. All scheduling of classes or one on one sessions to be coordinated by the customer working with our Project Manager.

Let's get started, fill in our new customer form now.

Handouts (customized end user guides) as well as specific phone model instructions (from Nortel) will be provided for up to 10 users. Over 10 users and PDF files will be provided for you to  printout. 


OPERATOR & ADMINISTRATOR TRAINING

Training for the Receptionist or Operator is a key element in an overall training plan for your new phone system. The use of holding, transfers (announced or unannounced), parking, direct transfer to voicemail, paging, integration with executives, and precense awareness are all useful skills or tools to handle your customers calls efficiently and effectively.

Specialized training for IT or Telecom staff is also available and is made a part of the installation if desired. Your staff can shadow our installers and programmers. Active participation in various stages of the setup and customization will be encouraged. There is no additional charge for this training.