NORTEL-SERVICE.COM and IP OFFICE TECHS

Providing Nationwide Service and Support for Nortel Phone Systems                              (800) 204-0992

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We are excited to present to you our Facebook page, which we will keep current with whats happening in our techscape, please feel free to join in on the discussion!


facebook.com/ipofficetechs


NOW SERVING CUSTOMERS IN EUROPE


If you are in an English speaking country outside of the US, send us an email to service@ipofficetechs.com requesting a Skype session, we'll take care of you!  


DO YOU NEED A PASSWORD RESET ON YOUR VOICEMAIL?


We can help with that, for as little as $45 we can walk you through resetting passwords and changing auto attendant announcements.  Call for details! 800-204-0992


CONCERNED THAT YOUR NORTEL SYSTEM IS GETTING OLD?


Parts are getting harder to find  but we still have most of what you need to keep going.  The systems are still quite reliable and have served businesses well for years.  


One area of concern is that if you have a BCM 50 or other BCM series, is that they run off a hard drive, which is failing after so many years running 24 x 7. Like PC hard drives, when they fail, the phone system becomes partially or fully inoperative.  We can help with a plan on how to restore business phone service quickly.


It is imperative that a backup is made of the configuration and license files, we provide a service to do this, call for details!  800-204-0992


Updated 4-20-17



Training

800-204-0992

END USER TRAINING

Training can be done in your conference room or one on one. For smaller offices, the most efficient use of training time is done using a "train the trainer" approach.

We have found that the easiest way to do training is to use an enclosed office which can be set up with the various phones which will be live on the new system but prior to the cutover date. Users will be brought into the room by the IPO Techs trained "Trainer" and introduced to the phone model and procedures. Also at this time the users voicemail box will be setup by the end user and other initial password items will be completed. In this manner, on go live day, users can begin using their phones immediately without having to go through steps during the beginning of the workday.

The amount of training is typically negotiated during the proposal process where a number or days or hours is set aside for these purposes. All scheduling of classes or one on one sessions to be coordinated by the customer working with our Project Manager.

Let's start training, fill in our new customer form now, or just call in and we'll get your info over the phone. 

OPERATOR & ADMINISTRATOR TRAINING

Training for the Receptionist or Operator is a key element in an overall training plan for your new phone system. The use of holding, transfers (announced or unannounced), parking, direct transfer to voicemail, paging, integration with executives, and precense awareness are all useful skills or tools to handle your customers calls efficiently and effectively.

Specialized training for IT or Telecom staff is also available and is made a part of the installation if desired. Your staff can shadow our installers and programmers. Active participation in various stages of the setup and customization will be encouraged. There is no additional charge for this training.




SPECIALIZED TRAINING

IP Office Techs also offers training for the following skillsets for new or existing installations and upgrades of IP Office:

  • End User
  • Call Center Agent
  • Call Center Supervisor
  • Basic Phone System Administration
  • Report Generation Manager
  • Operator or Receptionist
  • Road Warrior
  • Teleworker
  • Power User
  • Home Based User
  • Phone Interconnections (for Building Engineer)

Which type of training from the above list will be decided ahead of time along with the number of attendees per class and whether this will be a hands on or feature introduction only class with power point presentation.

Handouts (end user guides) will be provided for up to 10 users. Over 10 users and files will be provided for your printout. Separate handouts will be provided for phone set useage and voicemail functions.