END USER TRAINING
Training can be done in your conference room or one-on-one. For smaller offices, the most efficient use of training time is done using a "train the trainer" approach.
Attendees use live phones connected to the system with two people per phone. Up to 16 attendees is recommended with 1 hour and 15 minutes between classes. Classes typically last about 30-50 minutes.
The amount of training is typically negotiated during the proposal process where a number or days or hours is set aside for these purposes. All scheduling of classes or one on one sessions to be coordinated by the customer working with our Project Manager.
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Handouts (customized end user guides) as well as specific phone model instructions (from Nortel) will be provided for up to 10 users. Over 10 users and PDF files will be provided for you to printout.
OPERATOR & ADMINISTRATOR TRAINING
Training for the Receptionist or Operator is a key element in an overall training plan for your new phone system. The use of holding, transfers (announced or unannounced), parking, direct transfer to voicemail, paging, integration with executives, and precense awareness are all useful skills or tools to handle your customers calls efficiently and effectively.
Specialized training for IT or Telecom staff is also available and is made a part of the installation if desired. Your staff can shadow our installers and programmers. Active participation in various stages of the setup and customization will be encouraged. There is no additional charge for this training.