Whether you're a telecom administrator, a business owner who needs some extra support, or a telecom company who needs additional support for your customers, we can help! Our skilled technicians are on-call to assist and remotely program the systems listed below. From a password reset to adding additional functionality to your system, we have the knowledge to take care of the issue.
How do we do it? We call you on your cell phone and walk you through button presses on your Nortel phone. We have all versions of Nortel systems in our lab so we can guide you along the programming path by mirroring what we see on the systems in our lab.
During the week, 8am to 5pm CST, rates for remote work is $150 USD per hour with a one half hour minimum ($75). We only charge when we are finished with your remote support and are successful. Most calls can be completed within 30 miniutes.
Let's get started, fill in our new customer form now, or just call in and we'll get your info over the phone.
Call 800.204.0992 and provide your card info to one of our tech service agents.
WE PROVIDE REMOTE SUPPORT AND PROGRAMMING FOR THE FOLLOWING PHONE SYSTEMS
- Nortel BCM Series
- Nortel Norstar CICS
- Nortel Norstar MICS
- Nortel Meridian Modular ICS
- Nortel Meridian Compact ICS
- Nortel Call Pilot Voicemail System
- Option 11, Meridian, etc. (must have working remote modem connection and modem)
OUR REMOTE LAPTOP PROGRAM
Depending on your service need, we can send out a specially configured laptop than can communicate with your Nortel system. You keep the laptop for a couple weeks so we can go over your system in greater detail, cleaning up any programming that may have been done over the years. We then make a software and paper backup of your system configuration which will help in a system restore if the system ever fails. It will also provide a baseline for setting up a replacement system. But most important, provide peace of mind knowing that you have a plan in place for any eventuality, thus minimizing any potential costly downtime.
This works wherever you are located, as long as there is an Internet connection. a connection diagram is provided for easy setup. No need for an on-site technician, travel charges, or minimum onsite service hours. In this manner our best Nortel techs can work on your system.
Please call us for more details on this popular program and fill in our new customer form now, or just call in and we'll get started over the phone.