Whether you're a telecom administrator, a business owner who needs some extra support, or a telecom company who needs additional support for your customers, we can help! Our skilled technicians are on-call to assist and remotely program the systems listed below. From a password reset to adding additional functionality to your system, we have the knowledge to take care of the issue.
During the week, 8am to 5pm CST, rates for remote work is $150 USD per hour with a one half hour minimum ($75). We only charge when we are finished with your remote support and are successful. Most calls can be completed within 30 miniutes.
Let's get started, fill in our new customer form now, or just call in and we'll get your info over the phone.
WE PROVIDE REMOTE SUPPORT AND PROGRAMMING FOR THE FOLLOWING PHONE SYSTEMS
- Nortel BCM Series
- Nortel Norstar CICS
- Nortel Norstar MICS
- Nortel Meridian Modular ICS
- Nortel Meridian Compact ICS
- Nortel Call Pilot Voicemail System
- Option 11, Meridian, etc. (must have working remote modem connection and modem)
OUR REMOTE LAPTOP PROGRAM
Depending on your service need, we may elect to send out a special laptop than can communicate with your Nortel system. We send it to you for a couple weeks so we can go over your system in greater detail, cleaning up any programming that may have been done over the years. We then make a software and paper backup of your system configuration which will help in a system restore if the system ever fails. It will also provide a major head start in setting up a replacement system. But most important, provide peace of mind knowing that you have a plan in place for any eventuality, thus minimizing any potential costly downtime.
This works wherever you are located, as long as ther is an Internet connection. We provide a connection diagram for easy setup. No need for an on-site technician, travel charges, or minimum onsite service hours. In this manner our best Nortel techs at our corporate network center can work on your system.
Please call us for more details on this popular program and fill in our new customer form now, or just call in and we'll get started over the phone.