IP OFFICE TECHS                                 800.204.0992

Onsite Service in Wisconsin & Nationwide Remote Support for Nortel Phone Systems

FOR NEW CUSTOMERS


FIRST TIME CUSTOMERS

PLEASE FILL OUT OUR NEW CUSTOMER FORM


CLICK THIS LINK FOR THE NEW CUSTOMER FORM


We will need this filled in before we can discuss servicing your Nortel needs, it provides us with a background so we can better serve you and be ready for your questions! 

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FOR SERVICE IN STATES OUTSIDE OF WISCONSIN

We only provide remote support for systems outside of Wisconsin.  We can work with your network support tech to be our eyes and ears if you cannot find a company locally.


GO TO REMOTE SUPPORT



HAVE A PLAN IN THE EVENT OF SYSTEM FAILURE

We do not charge for quoting a replacement system (in a couple of different ways) for your Nortel, its good to have a plan in place. We can also pre-survey your system so we know the names of extensions and other settings, thus speeding up the process if we ever get the call from you that your phones have gone dark.



FACEBOOK

We are excited to present to you our Facebook page, which we will keep current with whats happening in our techscape, please feel free to join in on the discussion!

facebook.com/ipofficetechs








Updated 2-22-19



Remote Support

800.204.0992


PAY FOR BASIC REMOTE SUPPORT

Whether you're a telecom administrator, a business owner who needs some extra support, or a telecom company who needs additional support for your customers, we can help! Our skilled technicians are on-call to assist and remotely program the systems listed below. From a password reset to adding additional functionality to your system, we have the knowledge to take care of the issue.

How do we do it?  We call you on your cell phone and walk you through button presses on your Nortel phone. We have all versions of Nortel systems in our lab so we can guide you along the programming path by mirroring what we see on the systems in our lab.  

During the week, 8am to 5pm CST, rates for remote work is $150 USD per hour with a one half hour minimum ($75). We only charge when we are finished with your remote support and are successful. Most calls can be completed within 30 miniutes.

Let's get started, fill in our new customer form now, or just call in and we'll get your info over the phone.


PAY FOR SERVICE  

Call 800.204.0992 and provide your card info to one of our tech service agents.


WE PROVIDE REMOTE SUPPORT AND PROGRAMMING FOR THE FOLLOWING PHONE SYSTEMS

  • Nortel BCM Series
  • Nortel Norstar CICS
  • Nortel Norstar MICS
  • Nortel Meridian Modular ICS
  • Nortel Meridian Compact ICS
  • Nortel Call Pilot Voicemail System
  • Option 11, Meridian, etc. (must have working remote modem connection and modem)


OUR REMOTE LAPTOP PROGRAM

Depending on your service need, we can send out a specially configured laptop than can communicate with your Nortel system.  You keep the laptop for a couple weeks so we can go over your system in greater detail, cleaning up any programming that may have been done over the years.  We then make a software and paper backup of your system configuration which will help in a system restore if the system ever fails.  It will also provide a baseline for setting up a replacement system.  But most important, provide peace of mind knowing that you have a plan in place for any eventuality, thus minimizing any potential costly downtime. 

This works wherever you are located, as long as there is an Internet connection.  a connection diagram is provided for easy setup.  No need for an on-site technician, travel charges, or minimum onsite service hours. In this manner our best Nortel techs can work on your system.

Please call us for more details on this popular program and fill in our new customer form now, or just call in and we'll get started over the phone.