NORTEL-SERVICE.COM and IP OFFICE TECHS

Providing Nationwide Service and Support for Nortel Phone Systems                              (800) 204-0992

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NOW SERVING CUSTOMERS IN EUROPE


If you are in an English speaking country outside of the US, send us an email to service@ipofficetechs.com requesting a Skype session, we'll take care of you!  


DO YOU NEED A PASSWORD RESET ON YOUR VOICEMAIL?


We can help with that, for as little as $45 we can walk you through resetting passwords and changing auto attendant announcements.  Call for details! 800-204-0992


CONCERNED THAT YOUR NORTEL SYSTEM IS GETTING OLD?


Parts are getting harder to find  but we still have most of what you need to keep going.  The systems are still quite reliable and have served businesses well for years.  


One area of concern is that if you have a BCM 50 or other BCM series, is that they run off a hard drive, which is failing after so many years running 24 x 7. Like PC hard drives, when they fail, the phone system becomes partially or fully inoperative.  We can help with a plan on how to restore business phone service quickly.


It is imperative that a backup is made of the configuration and license files, we provide a service to do this, call for details!  800-204-0992


Updated 4-20-17



Maintenance

A well thought out maintenace plan can save you thousands of dollars down the road in the event of a system failure. Having backups, software, and spare parts at the ready from a reputable service company is a good move in ensuring your business continuity. 

IP Office Techs offers three levels of maintenance plans based upon your needs and the involvement of your staff related to the administrative and technical portions of your phone system. 

Let's get started, fill in our new customer form now, or just call in and we'll get your info over the phone.

DOWNLOAD our complete Maintenance Plans document with all the latest updates. Know exactly what service you are getting with an in-depth explanation of features. Choose the one that's right for you!

 OUR NORTEL MAINTENANCE PLANS

BY IP OFFICE TECHS

IP Office Techs offes limited maintenance and programming support services on Nortel Phone Systems. Three level of coverage are available to our customers and all our maintenance calls are supported by our in-house qualified engineers. If you are not already one of our customers, why not ask us to give you a free quotation for your annual maintenance or use the table that follows. Our rates are extremely competitve and we pride ourselves on the standard of service we are able to deliver.


Element

Bronze

Silver

Gold

Adds, moves, and changes (MAC work) 4 per month

X

 

 

Adds, moves, and changes (MAC work) 8 per month

 

X

 

Adds, moves, and changes (MAC work) unlimited

 

 

X

Hardware fault resolution

X

X

X

Defective parts repair, replace, or substitute

X

X

X

Software fault resolution

X

X

X

Voicemail changes (including password resets)

X

X

X

Time and date adjustments

X

X

X

Phone speaker paging setup

X

X

X

Button and feature code programming

X

X

X

Hunt group programming

X

X

X

Call forwarding implementation

X

X

X

Auto attendant changes

 

X

X

Call routing changes

 

X

X

Call quality issues

 

X

X

Music on Hold (internal or external source)

 

X

X

Network issues related to phones

 

 

X

External paging interface

 

 

X

System failures & severe faults - 2 hour resolution time

 

 

X

System failures & severe faults - 4 hour resolution time

 

X

 

System failures & severe faults - 6 hour resolution time

X

 

 

Major Faults - 4 hour resolution time

 

 

X

Major Faults - 8 hour resolution time

 

X

 

Major Faults - 12 hour resolution time

X

 

 

Minor Faults - 16 hour resolution time

 

 

X

Minor Faults - 24 hour resolution time

 

X

 

Minor Faults - 48 hour resolution time

X

 

 

Account Manager review and technology refresh discussion (once per year)

X

X

X

Phone Provider Liaison (for new orders, fault resolution on outside phone lines from AT&T, Time Warner etc)

 

 

X

Two hours per month refresher training

 

 

X

Annual system health check up

 

 

X

Working hours covered are 9 am till 5 pm Mon - Fri 

X

 

 

Working hours covered are 7 am till 9 pm Mon - Fri 

 

X

 

24 x 7 coverage for outages and failures

 

 

X

Remote support charge - $50.00

X

X

X

First hour on site - $110.00

X

X

X

Each hour thereafter - $95

X

X

X

Half day booked engineer - $375

X

X

X

Full day booked engineer - $630

X

X

X

Full day project manager - $700

X

X

X

No charge for travel time or trip charge within 50 miles

 

X

X



For a complete list of updated features download our latest Maintenance Plan Document

The estimated cost of your maintenance plan is as follows:


To calculate the per month fee for the desired maintenance plan see below.

Original Cost of System (plus any additions

PLAN

BEST FOR

1,500-3,000

3,000-10,000

10,000-UP

Bronze

Cost savings and basic systems

4.5%

3.5%

3.0%

Silver

Higher level of support where IP Office Techs would be the main source of programming and onsite implementation of changes and issue resolution

5.0%

4.0%

3.5%

Gold

Greatest level of support where high availability of the phone system is required

5.5%

4.5%

4.0%


  1. Find the orginal cost of your phone system (plus any additions) and use that vertical column in the above table.
  2. Proceed to the appropriate horizontal row for the desired plan and jot down the percentage.
  3. Multiply that percentage times the cost of your phone system plus any additions.
  4. That is your monthly amount for maintenance and service


All monthly maintenance fees are paid quarterly in advance. The above percentages are good for customers within a 50 mile radius of Milwaukee Wisconsin USA. Additional percentages will be quoted for customers outside of this area. For states outside of Wisconsin, please contact us for applicable percentage rates. All rates subject to management approval.