IP OFFICE TECHS                                 800.204.0992

Nationwide Onsite or Remote Service and Support for Nortel Phone Systems

FOR NEW CUSTOMERS


FIRST TIME CUSTOMERS

PLEASE FILL OUT OUR NEW CUSTOMER FORM


CLICK THIS LINK FOR THE NEW CUSTOMER FORM


We will need this filled in before we can discuss servicing your Nortel needs, it provides us with a background so we can better serve you and be ready for your questions! 



GO TO REMOTE SUPPORT



HAVE A PLAN IN THE EVENT OF SYSTEM FAILURE

We do not charge for quoting a replacement system (in a couple of different ways) for your Nortel, its good to have a plan in place. We can also pre-survey your system so we know the names of extensions and other settings, thus speeding up the process if we ever get the call from you that your phones have gone dark.



FACEBOOK

We are excited to present to you our Facebook page, which we will keep current with whats happening in our techscape, please feel free to join in on the discussion!

facebook.com/ipofficetechs



REPLACEMENT VOIP SYSTEMS AVAILABLE, LOW COST, PLENTY OF FEATURES! 



We have a do-it-yourself plan for changing your Nortel phone system into a modern VoIP phone system with full caller ID, color screen, auto attendant, and many more features than your current system. And best of all we have made it plug and play! You simply unplug a large cable from the Nortel, plug it into our adapter cable, and then the other ends plug into the new PBX (main controller). The phones are installed inline with your current PC's. There are options for phone locations where there are no network jacks.  


All we need is the number of phones and lines and you can get a quote. This system runs on Asterisk and Linux, so there are NO LICENCE OR MONTHLY FEES! And the cost are VERY reasonable. Call us at 800.204.0992 for a quote. The cost of phone systems has come down, just like PC's AND you get a lot more features. 





Updated 9-1-18



Concierge Service (outside of Wisconsin)


PAY FOR  CONCIERGE SERVICE

Throughout the years, as we have provided service to Nortel Customers, our service model has changed. We feel we can best serve our customers in other states and especially those in rural area, by having them work directly with local technicians. This would be for the onsite portion of any Nortel work we are part of.  Often this tech can be your maintenance person, a PC tech, or a small company that has experience in low voltage wiring or phone systems in general.

But who do you call, who is nearby and has as much experience as possible?  That's where our Concierge Service fits in. 

Following is a guideline of our service and what steps are taken:

  • Fill out our  Online New Customer Form
  • We call you to discuss what we can do and what our rates are
  • We obtain a credit card from you for our services
  • You take photos of your system (the main cabinets and one a picture or two of phone models)
  • Send the photos to service@ipoffiecetechs.com or attach to a text message to 414-732-0303
  • We either work with you or your staff to program or troubleshoot your system
  • We determine what needs to be done to effect a fix, upgrade, etc.
  • We use our nationwide network to find a few of the most qualified people in your are
  • Then we provide this list to you and you call them and setup rates and times
  • Once you find a tech and have negotiated rates, we contact them and do a final check on there experience and comfort level with the work needed, then let you know our findings
  • If needed, we ship replacement or upgrade parts to you
  • The work is scheduled by you and you let us know when the local tech will be doing the work
  • We schedule the time on our calendar so that we can have our Nortel Specialists ready to assist if needed
  • We support the onsite technician or designee to make the changes or fixes
  • When they are completed and before they leave, we setup a conference call to go over the changes and make sure you are satisfied with the work
  • We update your data in our system so we have a current record of what was done for future use


PAY FOR SERVICE


The minimum charge for this service is $150.00, any time spent over this will be charged in 15 minute increments.  We require a credit card on file before assistance begins.  We will charge the initial hour and then any additonal time when the work is completed.  We will provide a summary of the work done along with your paid invoice and credit card receipt.  


IP Office Techs LLC is not responsible for any work or damage done by your chosen onsite technician and are not financially affiliated with them in any way.